Returns
Exchanges and returns.
Click the questions below for details on everything about our exchanges and returns process. You have 28 days from when you receive your order to get any item(s) back to us. If you have any questions please email [email protected] and we'll get back to you as soon as possible.
Yes, if you place an order from November 5th, you have until January 9th 2023 to get your item back to us.
If something doesn't quite fit how you would like it to, you can exchange it for a different size or colour (stock dependant).
Please note that you are responsible for the cost of sending your return back to us.
We do not charge anything for the dispatch of your exchange.
To process an exchange please fill in this form (click here) and follow the instructions on the form.
Please note that you are responsible for the cost of sending your return back to us.
We do not charge anything for the dispatch of your exchange.
To process an exchange please fill in this form (click here) and follow the instructions on the form.
If you would like to return an item you can do this for store credit or a refund.
Please note that you are responsible for the cost of sending your return back to us.
However, for an exchange we do not charge anything for the dispatch of your items.
To process a return please fill in this form (click here) and follow the instructions on the form.
Please note that you are responsible for the cost of sending your return back to us.
However, for an exchange we do not charge anything for the dispatch of your items.
To process a return please fill in this form (click here) and follow the instructions on the form.
Usually we process exchanges, store credits and refunds within 10 days of us receiving the items back. Please note, this period does not start from the day you sent an item back to us, as it will take some time to reach our warehouse.
For exchanges, once we dispatch your exchange standard delivery times will apply.
For store credits, this will be sent by email, please check junk folders incase it landed there.
For refunds, once your refund is submitted your banks processing times apply for this to reflect in your account, this is usually within 7 working days, depending on who you bank with. We can only refund to the card or payment method you used when placing the order.
For exchanges, once we dispatch your exchange standard delivery times will apply.
For store credits, this will be sent by email, please check junk folders incase it landed there.
For refunds, once your refund is submitted your banks processing times apply for this to reflect in your account, this is usually within 7 working days, depending on who you bank with. We can only refund to the card or payment method you used when placing the order.
We do not have an automated email service that tells you when your return is back with us. Returns are opened, inspected and processed as soon as possible once they reach our warehouse, rest assured we aim to process all exchanges and returns within 10 days of us receiving the items back. Please see 'How long does it take to process' above for more information.
We're really sorry about this, this very rarely happens.
All Pursue Fitness orders are packed by real people and sometimes they might get something wrong.
If you have received an incorrect item please email [email protected]. We'll assist you as soon as possible to get this rectified.
All Pursue Fitness orders are packed by real people and sometimes they might get something wrong.
If you have received an incorrect item please email [email protected]. We'll assist you as soon as possible to get this rectified.
We're really sorry about this, the utmost care has been taken to help ensure this doesn't happen.
If you have received a faulty item please email [email protected]. Please take any images of the faults from your phone to help us assist you and get this rectified.
If you have received a faulty item please email [email protected]. Please take any images of the faults from your phone to help us assist you and get this rectified.